FAQ & help

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Everything visitors ask before they sign up — grouped so the answer is one scan away.

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Everything new teams ask, grouped by topic. Expand a question — or reach out and we'll answer.

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Our team answers fast — most questions on WhatsApp within the hour on working days.

Getting started

Most teams are up and running in a day. You create a project, add your employees, and they download the app and check in — no hardware, no IT project.

No card readers or terminals. Your team uses their own smartphones, and the back office runs in any browser.

The Done-it app is free on the Apple App Store and Google Play. To use it, employees sign in with the account your administrator creates — linked to their email and mobile number.

No. The back office is a web app that's always up to date and works anywhere with an internet connection. A built-in step-by-step assistant guides you through the first setup.

Only employers or the people they authorise. From there you create employee accounts, import and export data, and build reports and analyses.

Pricing & plans

Start free with Time Zero (up to 4 users). Paid plans: Time Basic and Time Pro from €15 base/month plus a per-user fee; Project Basic and Project Pro from €55 base/month plus a per-user fee, with 2 administrators included. See the full breakdown on the pricing page.

No minimum. On Time plans you pay only for the field users you track; Project plans include 2 administrators. Add the field users you need.

Yes — one month free with the full app and back office, no card required. For larger companies we recommend testing with a small group first.

You start with a 30-day free trial, no card. After that you pick a plan, and you can switch families or tiers whenever you need.

Compliance & data privacy

Done-it provides digital, tamper-proof registration of every worked hour — satisfying time-keeping obligations across the EU and beyond. For Belgian teams, it also auto-syncs with check-in at work and check-in and out at work (CIAO@work).

One click exports all hours per worker and per project to a clean spreadsheet — ready for your payroll provider or social secretariat.

Yes. Done-it activates GPS only at check-in/out or while travelling for work — never 24/7. Data is hosted in the EU with strong encryption, regular backups and a dedicated Data Protection Officer.

All data is hosted in the EU. Done-it is GDPR-compliant and includes a Data Processing Agreement (DPA) for customers who need one.

The app

A tap checks the worker in and the location is verified, linking hours to the right project — no buddy-punching, no early or remote clock-ins.

Entries sync once the phone is back online, so field gaps aren't a problem.

The app and back office are available in 12 European languages: Dutch, English, French, Spanish, German, Norwegian, Lithuanian, Polish, Turkish, Portuguese, Romanian, Bulgarian and Italian.

Still have questions?

Talk to a human

We answer on WhatsApp within the hour on working days — or start your free trial and see it on your own team.